Shipping policy


Welcome to GIMSSINE! We are committed to delivering your orders as quickly and efficiently as possible. Below is an overview of our shipping process and policies:

Order Processing & Transit

  • Fulfillment Origin: All orders originate from our fulfillment center in Korea.

  • Processing Timeline: Orders are processed the following business day after they are received. In-stock items ship the same day they are processed.

  • Transit to the US: Shipments typically take 2-3 business days to reach our distribution centers in California or New Jersey.

  • Final Dispatch: Orders are processed and released for final shipment to you on the exact same day they arrive at our US distribution centers. Local customers may also opt for pickup at our Fullerton location.

Address Accuracy & Re-Shipping Policy

To ensure efficient delivery and protect against fraudulent claims, please review our re-shipping guidelines:

  • Address Verification: Customers are solely responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment, unit, or suite numbers.

  • Returned Packages: If a package is returned to our distribution center by the carrier due to an incorrect address, an incomplete address, or a failure to claim the package, the customer will be responsible for the actual shipping cost to re-ship the order.

Delays and Backorders

  • Out of Stock: If an item is out of stock and requires reordering from our suppliers or publishers, processing may be delayed by 2-3 business days.

  • Notifications: We will notify you as soon as possible regarding any fulfillment delays and keep you updated on the expected shipping timeline.

Tracking & Support

  • Tracking Information: Once your order is dispatched from our CA or NJ distribution center, we will send a confirmation email with tracking information so you can monitor your shipment.

  • Assistance: If you have any questions or concerns regarding your order, feel free to contact our customer support team.

 

We appreciate your patience and understanding as we work to get your order to you as quickly as possible. Thank you for choosing us!