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CHAPTER1GREETING&GUIDING(인사와안내)1.HowtogreetforeignCustomers외국손님을맞이하는방법2.HowtoSpeakOvertheTelephone전화를거는법3.HowtoRecommendGoods(상품을권유하는법(설명하는법)4.HowtoP.R.toCustomers고객에게홍보하는요령5.HowtoDealwithComplaints불평에대한처리방법CHAPTER2ORDERS(주문)1.Orders&AcceptingOrders주문과주문승낙CHAPTER3TRADEBUSINESS(무역실무)1.시장개척의첫순위거래처의선정예시CIRCULARLETTER(회람장)2.CreditInquiries신용조회3.무역계약의체결(청약과승낙)4.Contractsandorders계약과주문5.무역계약시갖추어야할기본조건CHAPTER4DIALOGUE(대화)