Kelly’s Cabin Crew interview 기출 질문 101 & 답변 예시 800

최성희

현) 칼라에어라인센터 대표
전) 캐세이퍼시픽항공 객실 승무원
전) ANC승무원학원 원장/채용 담당자

[면접관 경력]

1차·2차 면접관: 핀에어, 싱가포르항공, 에어마카오, 말레이시아항공, 베트남항공, 걸프항공, 에미레이트항공, 카타르항공, 쿠웨이트항공, 스쿠트항공, 필리핀항공, 중국동방항공, 피치항공, 가루다인도네시아항공, 타이항공, 캐세이드래곤항공, 살람항공, 플라이나스, 와타니아항공, 녹스쿠트항공, 타이거항공 등

최종 면접관: 말레이시아항공, 쿠웨이트항공, 살람항공

[강사 경력]

(ANC승무원학원) 외국 항공사 객실 승무원 영어인터뷰 강의 24년
(한국산업인력공단 해외 취업 연수사업) 중동 항공사 승무원 1, 2, 3차 연수 메인 강사
(한국산업인력공단) K-Move 해외 취업 전략 특강 강사
(디지털서울문화예술대학교) 항공서비스학과 외래교수
(창원국립대학교 남해캠퍼스) 항공호텔관광과 외래교수
(삼육대학교) 외국 항공사 객실 승무원 연수 메인 강사
(디지털서울문화예술대학교) 외국 항공사 객실 승무원 연수 메인 강사
(극동대학교) 외국 항공사 객실 승무원 연수 메인 강사
(경기대학교) 외국 항공사 객실 승무원 연수 메인 강사
(단국대학교) 외국 항공사 객실 승무원 연수 메인 강사
중국동방항공 신입 한국인 객실 승무원 기내영어 교육 강사
대학교 외항사 채용 설명회 교육 강사 경력 다수

[저서]

『승무원 영어면접 Answers 1』, 『승무원 영어면접 Answers 2』
(한국산업인력공단 해외취업 연수사업) 중동 항공사 승무원 1, 2, 3차 영어인터뷰 교재
- 다수 대학 항공서비스과 영어인터뷰 교재 사용

▶ 면접이란
▶ 영어 면접 평가 기준
▶ Kelly's Interview Check Point
▶ 합격을 이끄는 인터뷰 준비 방법
▶ Kelly’s 답변 예시 사용 방법
▶ 질문 리스트

[Small Talk]

1. How are you? How are you feeling today?
2. How may I address you?
3. What brings you here today?
4. Where are you from?
5. Please introduce your hometown.
6. How old are you? / How tall are you?
7. Do you have any visible scars, tattoos, or birth marks?
8. Did you put on your make up yourself? / Did you fix your hair yourself?
9. Have you applied to us before?
10. Are you in good health?
11. What do you do at the moment? / What is your current job?
12. Could you tell us a bit about your family?
13. How do your parents feel about you becoming a cabin crew member?
14. What do your parents or family think about you living overseas?
15. Are you willing to relocate to [도시나 나라이름]?

[Hobbies & Interests]

16. What are your hobbies?
17. What are your current interests?
18. What’s your favorite color?
19. Do you have any special skills or talents?
20. Where did you learn English?

[Health Care]

21. What do you do to stay healthy?
22. How do you relieve stress?
23. Do you exercise?
24. Do you handle pressure well?
25. How would you cope with stress on board?

[Korean Food & Culture]

26. What's your favorite Korean food?
27. Could you recommend a delicious Korean dish to try?
28. What is a typical Korean daily diet?
29. If your friends or passengers from other countries visit Korea, where would you recommend they go?
30. A passenger is interested in knowing more about Korea. What would you suggest for them to do?

[Education & Overseas Experience]

31. Could you tell me about your major?
32. Why did you choose your major?
33. Why did you choose to be cabin crew instead of pursuing your major?
34. Were you involved in any club or extra-curricular activities during your school days?
35. What is your favorite subject?
36. Do you have any useful courses or training for this position?
37. How have you prepared yourself for a cabin crew position?
38. Tell me about your overseas experience.
39. What was the biggest challenge you encountered while living in another
country?
40. What did you learn through overseas experience?
41. What do you consider as the differences between Korean and Western
people?
42. If you become a cabin crew member, which country would you most like to
visit?

[Personalities & Job Fit]

43. How would you describe your personality?
44. What is your greatest strength?
45. Do you believe the job of a cabin crew matches your personality?
46. Do you consider yourself proactive and self-motivated?
47. How do you deal with change?
48. Are you able to empathize with customers?
49. What drives you or keeps you motivated?
50. What do you think is your weakness?/What do you consider to be your areas for improvement?

[Teamwork]

51. Do you consider yourself a good team player?
52. Tell us about a time you worked in a team.
53. Do you prefer working alone or in a team?
54. Do you tend to be more of a follower or a leader when working in a group?
55. What do you think is the most important attribute to working as a team?
56. What do you think of leadership?/What would you say makes a good leader?
57. What type of people do you work with most effectively?
58. What type of people do you feel uncomfortable to work with? Who is the
most difficult person to work with?
59. Have you ever experienced a disagreement or conflict with a colleague? If so, how did you resolve it?
60. Have you ever received negative feedback from your colleagues or boss?
61. Tell me about a time when you helped a colleague spontaneously, even though it was not your duty.
62. How do you motivate others in your work?
63. How would you approach working with senior crew members who are
younger than you?
64. How would you collaborate with your teammates on board as a cabin crew
member?

[Work Experience]

65. Could you tell us about your experience in customer service?
66. Do you have any relevant/useful work experience for being cabin crew?
67. What have you learned from your past work experiences?
68. What challenges do you usually face at work, and how do you handle them?
69. What do you think are the difficulties or challenges when working in the customer service field? If you have experience, how did you overcome them?
70. Tell me about a time when you had to deal with a difficult/demanding customer. How did you handle the situation?
71. Can you describe a situation where you had to say 'NO' to a customer?
72. How do you handle changes or unexpected situations?
73. Why do you want to change your job?
74. What is your proudest achievement in your life?

[Self-Introduction]

75. Could